General questions
Who can play at Danepoker?
To play at Danepoker you must be at least 18 years old. If you are an Estonian citizen, you must be at least 21 years old to play. Unfortunately, we are unable to accept clients from Malta and USA.
Is it free to register?
Yes, it is. You can play our casino games in two versions :
Fun -you do not deposit and do not win any real money.
Real -you deposit money and can win real money according to a game's outcome
Do you protect my privacy?
Yes. We keep your information private. We never resell your information and contact you according to your preference. Our newsletter is sent only to players who accepted subscription.
I lost my password? What shall I do?
Please go to the Cashier and visit the Lost Password section to retrieve your password.
How can I be sure that the results are really random?
Our casino uses a random number generator to determine the outcome of the games. Our RNG is certified by independent third parties. Please see here TST and SKL our certifications.
What are the minimum wagering requirements for the bonus to be released?
For information about wagering requirements and games eligible, please read the individual bonus “terms and conditions”.
What type of bonus offers do you provide?
Please check our Casino Promotions page for current bonuses, tournaments and prizes.
How do I remove a bet if I change my mind?
In games such as Blackjack, Roulette, Craps, and Baccarat, right-click with your mouse on the chips you wish to remove. In Roulette you can also click on the Clear Bet button to remove all of your bets from the table. In Slots and Video Poker, press the Cash Out button to return the coins from the machine to your balance.
Where can I find instructions on the various games?
Our casino download comes with a built-in Help section. Click on the help button in the casino lobby for a complete set of instructions on all of the games – you can even use the help feature while in the middle of a game! You can also access this information from our Games Rules page.
Technical questions
Do I need to enable cookies?
Yes. In order to distinguish you from the other users logged on we use a cookie that is stored in your browser during your session at our casino.
Which hardware do I need?
Since the casino uses Java and Flash, it can be run on any computer. The casino is optimized for a screen size of 1024x768 or higher. A soundcard enhances the gaming experience, but is not necessary.
What happens if a game is disrupted before it is finished, for example if my Internet connection is broken?
The next time you log in to the casino and play this game, it continues at exactly the point where you left. If the game was finished, but you never saw the result, you can request the result from support.
When I go to a game page, the animation never stops and the game doesn´t appear?
The cause can be:
1) You have an unsupported browser
2) You have disabled JavaScript.
3) Java error or Flash error may have stopped the game while initializing.
How to empty my browsers cache?
Each browser has its own way to clean the cache, and some have different names for it. Internet Explorer calls it the "Temporary Internet Files folder". There is information on how to empty the cache of some of the more popular browsers.
Internet Explorer 6.0: launch Explorer
Select "Tools" from the menu.
Select "Internet Options".
Select "General" under the sub-menu of the new window that appears.
Under "Temporary Internet Files", click "Delete Files".
Check "Delete all offline content"
Click the "OK" button.
Close all of your Internet Explorer browsers and start up a fresh one. For information about other versions of IE and other browsers, please check their respective Help section.
Does the casino work with AOL?
Yes, the casino works with AOL 4.0 or higher.
I don't have Java. How do I get it?
If you don't have Java installed in you browser, download and install the Java plugin from SUN.
I don't have Flash. How do I get it?
If you don't have Flash installed in your browser, download and install the Flash player from Macromedia.
I already loaded the game, but now it tries to load it again.
Some times changes are made to the game to make them more user friendly, faster, robust etc. These changes are loaded automatically if you answer "Yes" to the dialog.
The game "freezes" or displays an error message. The casino looks strange or I get an error while navigating through the casino. What to do?
There could be a number of reasons for this. For example:
a) Your Internet connection was disrupted. - Try to go to the casino lobby, and then back to the game again.
b) You have outdated or erroneous files in your browser cache: empty the cache.
c) You were timed out from the casino: login again.
d) A problem in your browser: close down all browser windows and start it up again. If the problem persists and you are using Internet Explorer, the best solution is to (re)install SUN
How does the Frequent Players´ Program work? How do I redeem points?
Casino VIP points are awarded only for NetEnt Casino games. Casino VIP points are awarded for slot games excluding Arabian Nights and Jackpot 6.000. You will be awarded 0.1 VIP point for every 1 Euro wagered at our slot machines. Casino VIP points are awarded in the following way for the below mentioned games 1 euro = 0.05 VIP point Icy wonders, Tiki wonders, Crusade of Fortune, Pacific Attack You will also be rewarded 0.1 VIP point for every 1 Euro wagered on the following games : Bonus Keno and Triple Wins. Please note that these VIP points will not be combined with your Poker VIP points and therefore will not count towards any pending bonuses.
WagerWorks Casino FAQ
Most common questions
Can I play the games for free?
We offer all of our games for you to preview and play for free. Just click the ‘Free Play’ button on the Game page and this will take you through to the Free Play registration.
Are you licenced / How do I know you're trustworthy?
We hold an Online Gambling Licence. We are regulated by the Alderney Gambling Control Commission TERMS AND CONDITIONS to ensure the utmost security and fairness.
Are my details safe on your site?
We recognise that online security is an area of vital importance for all our customers. 128-bit SSL Encryption software is used on each page of our payment system, meaning your details are safe and secure.
What is Flash?
Adobe Flash is a piece of software that should already be installed in your browser. For the technical amongst you, it’s designed to deliver low-bandwidth animations and presentations through your Internet browser. Adobe Flash Player displays Web application front-ends, high-impact website user interfaces, interactive online advertising, and short-form to long-form animation. For more information, please see Adobe Flash.
What kind of computer do I need?
We support the following:
- Browsers:
- IE 6.0 and up
- Firefox 1.5 and up
- Plugins:
- Operating Systems:
- Windows 2000
- WinXP
- XP Pro
- Hardware Minimum:
- Pentium III
- Most AMD processors
- 600 MHz
- 80 MB Physical Memory
Technical
I’m receiving an error when trying to launch a game?
Please contact us at support@danepoker.com and provide as much information about the problem you are experiencing:
- When did the problem occur (Date and Time)?
- Details of the Error Message and any error code
- What steps did you take when experiencing the error?
- Is the error still occurring or was it a one off?
Are there any system requirements to play the games?
Our site is optimised for all the major Browser versions such as Mozilla Firefox (1.5 and above) and Internet Explorer (Version 6.0 and above.) Our site is compatible with Operating Systems Windows 2000 and XP and you will need to be accessing the site on at least a 56Kbps modem. Adobe Flash 6 or above is a system requirement as well. The Adobe Flash Plug-in is preinstalled in most browsers, and is a standard feature on all new and future released Browsers & Operating Systems. It is supported by all the major computer companies and software suppliers.
What is Flash?
Adobe Flash is a piece of software that should already be installed in your browser. For the technical amongst you, it’s designed to deliver low-bandwidth animations and presentations through your Internet browser. Adobe Flash Player displays Web application front-ends, high-impact website user interfaces, interactive online advertising, and short-form to long-form animation. For more information, please see Adobe Flash.
Why do I need Flash?
We understand the need to make your online gaming experience as quick and hassle-free as possible. All the games you see on our site utilise Adobe Flash technology. The main benefit to you is the avoidance of having to download any specific gaming software. This 'download' requirement usually involves large files and subsequently lengthy download times.
I am having trouble installing Flash - what should I do?
Errors of this nature are rare, and varied. As such, we advise you to visit Adobe Flash and search for the most relevant answer to your problem.
What connection speed do I need?
We have designed our site to be as easy and accessible as possible. Therefore, your connection speed should not restrict the use of the site. However, we do recommend that for optimum playing performance you should consider using a connection equivalent to a 56k modem or higher.
Is there a particular monitor setting?
The site is optimised for minimum Browser Window Settings of 800 x 600. Also, Adobe Flash is vector-based animation technology, which means that it will automatically re-size according to your current browser window settings.
What if I am disconnected during a game?
Unfortunately we cannot prevent this, but we can assure you that any transactions made by you before you were disconnected, and registered on our systems, will be honoured.
If you have placed a stake on a game but have not hit the ‘Play’ button when you are disconnected, the game will never take place. Simply place your stake again on the game.
If you have placed a stake and have hit the 'Play' button when you are disconnected, the game will still run and the bet will stand. You will be able to view the outcome of your game by reloading the game where the last result will be shown. You can also view the result in 'My Account' under your 'Account History'.
What are cookies?
Cookies are small data files that are written to your hard drive by some websites when you view them in your browser. These data files contain information the site can use to track such things as lists of pages you've visited, and the date when you last looked at a certain page.
Why do we have them?
Cookies allow us to identify you and optimise the site specifically for you, offering the best possible service with maximum effect. Most Web Browsers automatically accept cookies, but you can disable this function to prevent cookie storage. You should be able to access freeplay, even if you have selected to disable the cookie function. For more information on cookies and our usage of them please see our Privacy Policy.
Why do I need to have my cookies enabled?
In order for you to receive the best possible experience in our online environment, we recommend that cookies are enabled on your machine.
I am having problems accessing the site from behind a firewall
If you are experiencing problems of this nature, please contact your System Administrator. Our team will not be able to assist you with problems of this nature.
Games
What games can I play?
We do add new games all the time, so stay tuned!
What are the minimum and maximum stakes?
We offer a wide variety of minimum and maximum stakes in order to cater to our customer’s requirements. We’ve tried to provide the smallest minimum stakes possible, often as low as 1p, but the minimum and maximum stakes vary depending on the game you are playing. Please see the Game Help of each game for details.
Am I eligible to play?
To play on our site you must be 18 years of age or over and cannot reside in any illegal gambling jurisdiction. Please remember that gambling laws differ depending on where you live and it is your responsibility to comply with the gambling laws in your country.
How do you test the games?
To ensure that all our games are secure and robust we have spent considerable time with a number of independent 3rd parties undertaking detailed test procedures. A certified and approved auditor tests the site thoroughly. Details of the regulations required by the Alderney Gambling Control Commission may be found by visiting Alderney. We hope that this continual testing process will give sufficient comfort to our members.
How do I know the games are fair?
Our site only offers games that give genuinely random outcomes. The randomness of the games is thoroughly tested by our third party software testing experts before they are released for play.
How do I know the numbers are randomly generated?
Under our Alderney Online Gambling Licence our site only offers games that give truly random outcomes. In other words, Danepoker has no influence on the outcome of any one play of any one game.
General
I have a complaint!
It is our aim to answer any questions you have, and to resolve any problems you may encounter on our site. We want you to enjoy your time with Danepoker. Please see the Contact US page for all of our contact details.
Do I have to download software to play?
If you want to play casino games only, we've designed our site to make game play as fun and easy as possible. Where most other Casinos require you to download lengthy and cumbersome software, we've designed all of our games in Flash animation which can be played directly online through your browser.
Account
Buy-Ins (ONLY WHERE BUY-IN IMPLEMENTATION IS USED)
Why do I have to buy-in to a game?
We have designed our system to allow players to buy into games for a specified amount. This allows you control over how much you transfer into our games and allows you to retain funds in your account balance to use for other games offered
How do I buy into a game?
Buying into a game is easy. Simply click on the game you wish to play and the game will load in a separate pop up window. When prompted for a buy-in amount either type the value of the funds that you would like to transfer to the game, or use the slide bar to specify the amount and click ‘buy-in’. Your requested amount will appear in the account balance within the game.
*Please ensure you have sufficient funds available in your Danepoker account to cover your transfer request.
How are my funds transferred back to my account?
As soon as you close the game you are playing, any remaining funds will be automatically transferred back to your Danepoker account.
My funds are missing after playing a game. (RELEVANT FOR BOTH BUYIN APPROACHES)
Please check to ensure that your game window has closed and not just minimized on your computer. If you have closed the game window or it has been closed your funds will have been returned to your account balance.
If you believe that funds have not been returned to your Danepoker account, please Contact US at support@danepoker.com.